Bio-logic

Scout Sport System

Scout Sport System Probe Troubleshooting Guide Rev A

Troubleshooting Guide

2 Pages

Scout Sport Troubleshooting the Probe 580-OAESM1, 580-OAESM2, 580-OAESM3 Troubleshooting should be conducted whenever you get excessive artifact during testing, get refer results for all patients and/or get any of the following error messages; “Calibration data suggests probe fit problem. Check probe fit.” Or “Warning! Target stimulus level cannot be reached! “ STEP 1 Checking the probe cable connection • Disconnect the probe cable from the Scout Sport box. • Inspect the round connector on the Scout Sport box. There should be one small rectangular opening surrounded by seven small circular holes. • If the round connector on the Scout Sport box is damaged, you will need to either repair or replace the Scout Sport box. • Inspect the round metal connector on the probe cable. • There should be 1 black plastic center piece surrounded by seven metal pins of approximately equivalent length. The black plastic piece should be approximately as long as the pins. • Inspect all of them, checking for broken or bent pins. • If a bent pin is found, gently push the pin back into place. • If the pin(s) and or black connector are damaged, the probe cable, will need to be repaired and/or replaced. Note: See probe replacement issues at back of guide • To reconnect the probe to the Scout Sport box, line up the probe cable connector (checking the pin alignment) properly with the round connector on the Scout Sport box. • Firmly reconnect the probe to the Scout Sport box. • Connect the Scout Sport box to a working wall outlet, using power supply, part # 520-PS12D3. • Diminished battery output can cause probe errors. • If a problem was found with the probe connection, that has now been resolved, perform a test, referencing *Performing a test using the plastic cavity (instructions at back of guide). • If the probe cable connection is good and the error messages “Calibration data suggests probe fit problem. Check probe fit.” Or “Warning! Target stimulus level cannot be reached! “ are still present, or the initial problem was excessive artifact during testing or refer results for all patients, proceed to STEP 2 STEP 2 Checking the probe body and flexible tubing • Inspect the probe body. All three metal sound delivery tubes should be straight and have no significant gaps between them. • If a problem is found with the probe body, replace part #580-OAEPB1 • Inspect the clear flexible tubing for debris or holes. • If debris and/or holes are present, replace the tubing (part # 203905). • Do not cut the tubing as this could interfere with proper sound transmission. • Make sure the clear flexible tubing is connected well to speaker A and B on the speaker module and the two metal sound delivery tubes of the probe body. • If a problem was found with the tubing that has now been resolved, perform a test, referencing *Performing a test using the plastic cavity (instructions at back of guide). • If the error message “Calibration data suggests probe fit problem. Check probe fit.” Or “Warning! Target stimulus level cannot be reached! “ are still present or the initial problem was excessive artifact during testing or refer results for all patients, proceed to STEP 3. STEP 3 Cleaning the probe Improper cleaning can result in damage to the microphone • The OAE probe should be cleaned using the Bio-logic probe cleaners, part # 203001. • Remove the disposable probe tip from the probe. • Disconnect the microphone assembly from the probe body. • Remove the clear flexible tubing from the metal sound delivery tubes on the probe body. • Thread the Bio-logic cleaning tool (part #203001) through all three metal sound delivery tubes on the probe body until the tubes are clear of debris. It is important to insert the cleaner from the back of the probe to prevent debris from being pushed inward. • Reassemble the probe. • Perform a test, referencing *Performing a test using the plastic cavity (instructions at back of guide). • If the error message “Calibration data suggests probe fit problem. Check probe fit.” Or “Warning! Target stimulus level cannot be reached! “ are still present or the initial problem was excessive artifact during testing or refer results for all patients, proceed to STEP 4. STEP 4 Checking the speaker module • Disconnect both of the clear plastic tubes from probe body • Hold one tube to each ear. • Select Collection. Begin Collection. Select OK for the Patient Information 590-SCTPB1 REV: A
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