COSYCOT and Infant Warmers IW9xx Infant Warmers Discontinuation Notification Sept 2017.pdf
Fisher & Paykel Healthcare Limited
15 Maurice Paykel Place, East Tamaki
P O Box 14 348, Panmure
Auckland, New Zealand
Telephone: +64 9 574 0100
Facsimile: +64 9 574 0158
7 July 2017
Dear Valued Customer,
DISCONTINUATION OF FISHER & PAYKEL HEALTHCARE COSYCOT™, MOBILE AND
WALL MOUNT INFANT WARMERS
We wish to advise that the Fisher & Paykel Healthcare Infant Warmer product range will be
discontinued. The effective date will be 29 September 2017 and discontinuation will be worldwide.
From this date Fisher & Paykel Healthcare will no longer accept orders for Infant Warmers and
some associated accessories. Fisher & Paykel Healthcare remains committed to innovation in its
core respiratory and sleep apnoea markets and feels that the Infant Warmer product range does
not fit within this focus going forward.
The decision to cease sales of the Infant Warmer product line does not affect the Neopuff™ Infant
Resuscitator product portfolio and related accessories. Fisher & Paykel Healthcare will continue to
promote its Infant Resuscitation products worldwide.
We appreciate the loyalty and support that our customers have provided to us over the past 18
years and understand your likely disappointment with this announcement. We want to reassure
you that discontinuation will not impact the ongoing support you receive for your Infant Warmers.
We will continue to honour our warranties and support our Infant Warmer products, including by
providing technical support for 10 years from discontinuation. Fisher & Paykel Healthcare will also
endeavour to provide spare parts and accessories critical to the operation of the Infant Warmer for
End Date: We will not accept orders for CosyCot™, Mobile and Wall Mount Infant Warmers after
the close of business on Friday, 29 September 2017.
Geographical Impact: This discontinuation applies to the sale of Fisher & Paykel Healthcare
Infant Warmers worldwide.
Warranty: Fisher & Paykel Healthcare will continue to honour our warranties on all Infant Warmer
Ongoing Support: Fisher & Paykel Healthcare will:
• Continue to provide technical support for 10 years from 29 September 2017.
• Endeavour to provide spare parts and accessories critical to the operation of the Infant
Warmer for 10 years from 29 September 2017. (Note that some OEM accessories, i.e. not
manufactured by Fisher & Paykel Healthcare, may have shorter support periods).
Neopuff™ Infant Resuscitator: The Neopuff product range will continue to be a core product in
our Infant Care portfolio.
IW910 Mobile Infant Warmer
IW920 Mobile Infant Warmer
IW931 CosyCot™ Infant Warmer
IW932 CosyCot™ Infant Warmer
IW933 CosyCot™ Infant Warmer
IW934 CosyCot™ Infant Warmer
IW951 CosyCot™ Infant Warmer
IW952 CosyCot™ Infant Warmer
IW953 CosyCot™ Infant Warmer
IW954 CosyCot™ Infant Warmer
IW980 Wall Mount Infant Warmer
IW990 Wall Mount Infant Warmer
We appreciate that this announcement may prompt questions, and we invite you to contact your
Fisher & Paykel Healthcare representative for any further information or assistance.
On behalf of Fisher & Paykel Healthcare, we thank you again for your business and support. I
would like to reassure you that we will continue to provide world-class support and service for all
Fisher & Paykel Healthcare products.
Business Manager, Infant Warmers
Fisher & Paykel Healthcare
15 Maurice Paykel Place, East Tamaki, Auckland
PO Box 14 348, Panmure, Auckland 1741, New Zealand
Ph: +64 (09) 574 0123 ext 8207