Service Manual
373 Pages
Preview
Page 1
SERVICE MANUAL VersaCare® Bed From Hill-Rom
Product No. P3200/P3201 (K model and newer)
161955 REV 1
© 2011 by Hill-Rom Services, Inc. ALL RIGHTS RESERVED. Manufactured by Hill-Rom, Inc. Batesville, IN 47006 USA Authorized European Union Representative: HILL-ROM SAS B.P. 14 - Z.I. DU TALHOUET 56330 PLUVIGNER FRANCE TEL: +33 (0)2 97 50 92 12 No part of this text shall be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information or retrieval system without written permission from Hill-Rom Services, Inc. (Hill-Rom). The information in this manual is confidential and may not be disclosed to third parties without the prior written consent of Hill-Rom. First Edition, January 2011 First Printing, 2011 CSA® is a registered trademark of Canadian Standards Association, Inc. Klixon® is a registered trademark of Sensata Technologies Massachusetts, Inc. Loctite® is a registered trademark of Henkel Corporation. Slo-Blo® is a registered trademark of Littelfuse, Inc. SmartSilver® is a registered trademark of NanoHorizons, Inc. Torx® is a registered trademark of Acument Intellectual Properties, LLC. SafeView™ is a trademark of Hill-Rom Services, Inc. Active Integrated Response®, Advanced Microclimate®, Boost®, Hill-Rom®, IntelliDrive®, Nano Ag+®, NaviCare®, SideCom®, and VersaCare® are registered trademarks of Hill-Rom Services, Inc. The information contained in this manual is subject to change without notice. Hill-Rom makes no commitment to update or keep current, the information contained in this manual. Hill-Rom reserves the right to make changes without notice in design, specifications, and models. The only warranty Hill-Rom makes is the express written warranty extended on the sale or rental of its products. VersaCare® Bed Service Manual (161955 REV 1)
Page i
To order additional copies of this manual (161955), refer to the back cover for contact information. For countries not listed on the back cover, contact your distributor. NOTE: The back cover is a comprehensive list of Technical Support contact information for Hill-Rom. The product discussed in this manual may not be available in all of the countries listed.
Page ii
VersaCare® Bed Service Manual (161955 REV 1)
Table of Contents Chapter 1: Introduction Purpose... 1-1 Audience... 1-1 Reference Documents... 1-1 Document Symbols... 1-2 Model Identification... 1-3 List of Acronyms... 1-3 Safety Tips... 1-4 Warning and Caution Labels... 1-6 Chapter 2: Troubleshooting Procedures Getting Started... 2-1 Initial Actions... 2-2 Function Checks... 2-2 Bed Frame... 2-2 Treatment/Therapy Surface Function Check... 2-8 Scale and Bed Exit Alarm System Function Checks... 2-9 SafeView™ Alerts Function Check... 2-10 Rapid Problem/Solution Identification Tables... 2-12 Service Required Indicator... 2-12 Scale/PPM Display Error... 2-12 Miscellaneous Malfunctions... 2-13 IntelliDrive® Transport System Malfunctions... 2-14 SafeView™ Alerts Malfunctions... 2-15 Control Boards Diagnostic Codes... 2-16 UCB... 2-16 ACB... 2-16 SCB... 2-18 LCB... 2-20
VersaCare® Bed Service Manual (161955 REV 1)
Page iii
Electronics (Sheet 1 of 2)... 2-21 UCB General Error... 2-22 UCB Diagnostic LED Codes... 2-23 Motor H-Bride FET Short Detection or Motor Over Voltage Detection Error . . . 2-26 System CPR Switch Failure... 2-27 Hilow Motor Unexpected Motion... 2-28 Head, Knee, Leg, or Foot Motor Unexpected Motion... 2-29 Motor Overcurrent... 2-30 Hilow Motor Position Rate High... 2-31 Hilow Motor Position Rate Low... 2-32 EEPROM Data Corrupt, Access Error, Read Error for Bed Articulation Data . . . 2-33 Network Heartbeat Failure System Level... 2-34 Patient Pendant Causing UCB Board Failure... 2-35 Circuit Failure... 2-36 Nuisance Trip... 2-37 Motors Do Not Operate... 2-38 No AC Power... 2-39 AC Power, No Motor Power... 2-40 No DC (Battery) Power... 2-41 ACB Heartbeat Error... 2-42 Siderail Controls Not Working... 2-43 The Brake Not Set Alarm Does Not Operate Correctly... 2-44 Siderail Detection Switch... 2-45 Air Surface (Sheet 1 of 4)... 2-46 Air Surface (Sheet 2 of 4)... 2-47 Air Surface (Sheet 3 of 4)... 2-48 Air Surface (Sheet 4 of 4)... 2-49 System Error, No Flash Code... 2-50 Mattress Disconnected... 2-51 Head Angle Sensor Error... 2-52 Blower Current Error (Sheet 1 of 2)... 2-53 Blower Current Error (Sheet 2 of 2)... 2-54 Page iv
VersaCare® Bed Service Manual (161955 REV 1)
Compressor Error... 2-55 24 V DC Measurement Out of Range... 2-56 Not Reaching Head, Seat, or Foot Zone Pressure... 2-57 The Control Pod Display Shows an Incorrect Head Angle... 2-58 A Siderail Does Not Latch... 2-59 Not Reaching Right Turn Assist Pressure... 2-60 Not Reaching Left Turn Assist Pressure... 2-61 Wireless Interface Unit Does Not Connect to the Facility... 2-62 Scale Error 1... 2-63 Scale Error 2... 2-64 Scale Error 3... 2-65 SideCom® Communication System (Sheet 1 of 2)... 2-66 SideCom® Communication System (Sheet 2 of 2)... 2-67 SCB EEPROM Write Error, Read Error, Soft Error... 2-68 UCB Heartbeat Error... 2-69 Patient Position Monitor System with Scale Display... 2-70 Patient Position Monitor without Scale Display... 2-71 UCB Boot Failure... 2-72 Patient Pendant... 2-73 Obstacle Detection... 2-74 Bed Will Not Drive (IntelliDrive® Transport System)... 2-75 Bed Will Not Drive, Wheel Is Down (IntelliDrive® Transport System)... 2-76 Wheel Will Not Stow (IntelliDrive® Transport System)... 2-77 Battery Check (IntelliDrive® Transport System)... 2-78 Steer Switch Check (IntelliDrive® Transport System)... 2-79 PACM Board Power Check (IntelliDrive® Transport System)... 2-80 PACM Board Deployment Check (IntelliDrive® Transport System)... 2-81 PACM Board Drive Check (IntelliDrive® Transport System)... 2-82 Motor Check (IntelliDrive® Transport System)... 2-83 PACM to Junction Board Cable Check (IntelliDrive® Transport System)... 2-84 Handle Enable Switch Check (IntelliDrive® Transport System)... 2-85 Throttle Check (IntelliDrive® Transport System)... 2-86 VersaCare® Bed Service Manual (161955 REV 1)
Page v
Handle Gauge Check (IntelliDrive® Transport System) (Sheet 1 of 3)... 2-87 Handle Gauge Check (IntelliDrive® Transport System) (Sheet 2 of 3)... 2-88 Handle Gauge Check (IntelliDrive® Transport System) (Sheet 3 of 3)... 2-89 Controller Check-IntelliDrive® Transport System... 2-90 Visual Inspection-IntelliDrive® Transport System... 2-92 Junction Board Debugging-IntelliDrive® Transport System... 2-93 IntelliDrive Power Supply (IPS) Board-Functional Check... 2-96 Chapter 3: Theory of Operation Introduction... 3-1 Mechanical System... 3-1 Base Frame Module... 3-1 Hilow Lift Module... 3-2 Upper Frame Module... 3-2 User Interface Module... 3-2 End Panel Module... 3-3 Electrical System... 3-3 Upper Control Board... 3-4 Logic... 3-4 Motor Control... 3-6 Scale... 3-6 Power Supply... 3-6 Power Source Transformer/Batteries... 3-6 Inrush Limiting Circuit... 3-7 Bed Power Control VMOT... 3-8 Logic Power In... 3-8 AC Power Control (Low Voltage Air Compressor)... 3-8 Lead Acid Battery Charger... 3-8 IntelliDrive Interface... 3-8 SideCom Board Interface... 3-8 Spare Board Interface... 3-9 UCB Interface... 3-9 UCB Power Interface... 3-9 Page vi
VersaCare® Bed Service Manual (161955 REV 1)
A/D Interface... 3-9 8.25 V Regulator... 3-9 5 Volt Power Supply... 3-9 3.3 Volt Power Supply... 3-9 Foot Controls... 3-10 Obstacle Detection... 3-10 AC Mains Detection... 3-10 Brake Control SPI Interface... 3-10 LEDs... 3-11 User Interface... 3-11 Patient Pendant... 3-12 SideCom® Communication System... 3-12 Scale and Patient Position Monitor... 3-13 IntelliDrive® Transport System... 3-14 IPS Board... 3-14 Push Handles... 3-14 Junction Board... 3-14 Power Assist Control Module... 3-15 Pneumatic System... 3-18 Schematics... 3-19 Chapter 4: Procedures Bed Setup... 4-1 Tool and Supply Requirements... 4-3 Service Mode Procedures... 4-4 Enter and Exit the Service Mode... 4-4 Disable the Night Light... 4-4 Disable the Patient Control Backlight LEDs... 4-4 View the Software Version on the Optional Pod... 4-4 Clear Diagnostic Errors and Battery Charging Errors... 4-4 Disable the Transportation Mode... 4-4 Reconfigure the Bed... 4-5 Calibrate the Bed Position Sensor... 4-6 VersaCare® Bed Service Manual (161955 REV 1)
Page vii
Change the Scale Units... 4-7 Sleep Surface Replacement... 4-8 Caster Replacement... 4-10 CPR Cable Replacement... 4-13 Head Siderail Replacement... 4-16 Replacement... 4-17 Intermediate Siderail Replacement... 4-19 Head Siderail Internal Components Replacement... 4-21 Caregiver Control Board... 4-23 Patient Control Board... 4-23 Speaker... 4-23 Control Pod Replacement... 4-24 Foot Pedal Assembly and Night Light Replacement... 4-27 Upper Control Board Replacement... 4-29 Air Compressor Replacement... 4-31 Air Control Board or Blower Power Board Replacement... 4-32 Set the Patient Weight Offset... 4-33 Configure the ACB... 4-34 Select Bladder Type... 4-34 Select AMT or Non-AMT... 4-34 Air Module Replacement... 4-35 Blower Assembly Replacement-P500 Surface... 4-37 Set the Blower Assembly Timer to Zero... 4-40 Find the Number of Hours the Blower Assembly has Operated... 4-40 Hilow Motor Replacement... 4-42 Head Section Motor Replacement... 4-49 Knee, Foot, or Foot Extend Motor Replacement... 4-53 Load Beam Replacement... 4-58 Lower Control Board Replacement... 4-61 Battery Replacement... 4-63 AC Power Fuses Replacement... 4-65 Transformer and Battery Fuses Replacement... 4-66 Page viii
VersaCare® Bed Service Manual (161955 REV 1)
SideCom® Communication System Board Replacement... 4-68 Obstacle Detect Replacement... 4-70 Power and Junction Boards Replacement-IntelliDrive® Transport System... 4-74 Battery Replacement-IntelliDrive® Transport System... 4-76 PACM Board Replacement-IntelliDrive® Transport System... 4-79 Drive Motor and Drive Belt Replacement-IntelliDrive® Transport System... 4-81 Transport Handle Replacement-IntelliDrive® Transport System... 4-85 Motor Controller Replacement-IntelliDrive® Transport System... 4-88 P500 or AIR Surface-Bladders Replacement... 4-90 Head and Seat or Foot Section Bladder... 4-90 Turn Assist Bladder Assembly... 4-92 Wireless Interface Unit Replacement... 4-93 Line Manager Replacement... 4-96 Auxiliary Outlet Replacement... 4-97 SafeView™ Alerts Replacement... 4-101 Configure the Siderails for the Safe Bed Condition... 4-106 Deactivate the SafeView™ Alerts... 4-106 Scale Calibration... 4-108 Head Angle Sensor Calibration... 4-111 Infusion Support System (P158) Installation... 4-112 Oxygen Tank Holder (P276) Installation... 4-113 Standard IV Pole (P2217) Installation... 4-114 Patient Helper and Fracture Frame Adapter Brackets (P844G48 and P3211B) Installation... 4-115 Permanent IV Pole (P2222A) Installation... 4-116 Chapter 5: Parts List Service Parts Ordering... 5-1 Exchange Policy... 5-3 In-Warranty Exchanges... 5-3 Out-of-Warranty Exchanges... 5-3 Warranty... 5-5 Warranty Statement-Wireless Interface Unit... 5-6 VersaCare® Bed Service Manual (161955 REV 1)
Page ix
Recommended Spare Parts... 5-7 Base Frame... 5-10 Casters... 5-14 Obstacle Detection... 5-16 Foot Controls... 5-18 Deck Module (Sheet 1 of 2)... 5-20 Deck Module (Sheet 2 of 2)... 5-22 Air Module... 5-24 Head Siderail... 5-26 Intermediate Siderail... 5-30 Siderail Center Arm Assembly... 5-32 Power Supply (Sheet 1 of 2)... 5-34 Power Supply (Sheet 2 of 2)... 5-38 CPR Cable... 5-40 Foot Extension... 5-42 Permanent IV Pole... 5-44 Headboard... 5-45 Footboard... 5-46 Footboard with Integrated Transport Shelf... 5-47 IntelliDrive® Transport System... 5-48 IntelliDrive® Transport System-Drive Box... 5-50 IntelliDrive® Transport System-Drive Belt... 5-54 NP100 Prevention Foam Surface (P100A7)... 5-56 Wireless Interface Unit... 5-58 Auxiliary Outlet... 5-60 Line Manager... 5-62 Integrated IV Transport Handle... 5-63 Labels (Sheet 1 of 2)... 5-64 Labels (Sheet 2 of 2)... 5-68 P500 Surface (P3254A) and Active Integrated Response® Treatment Surface. . . 5-72 Air Compressor-P500 Surface and Active Integrated Response® Therapy Surface... 5-74 Page x
VersaCare® Bed Service Manual (161955 REV 1)
SafeView™ Alerts... 5-76 Chapter 6: Cleaning and Preventive Maintenance Clean and Disinfect... 6-1 Clean... 6-2 Disinfect... 6-3 Clean the Mattress and the AMT Coverlet... 6-3 Component Handling... 6-5 P.C. Board... 6-5 Preventive Maintenance... 6-6 Preventive Maintenance Schedule... 6-7 Preventive Maintenance Checklist... 6-13
VersaCare® Bed Service Manual (161955 REV 1)
Page xi
1 Chapter 1 Introduction Purpose This manual is for K model and newer beds only. This manual contains instructions for the operation and maintenance of the VersaCare® Bed. It also includes parts lists (in chapter 5) for you to order replacement parts.
Audience This manual is intended for use by only facility-authorized persons. To ignore this restriction could cause severe injury to people and serious damage to equipment.
Reference Documents For more information (such as operating instructions, features, product symbols, and specifications), refer to the VersaCare® Bed User Manual (161956).
VersaCare® Bed Service Manual (161955 REV 1)
Page 1 - 1
Document Symbols Chapter 1: Introduction
Document Symbols This manual contains different typefaces and symbols to make the content easier to read and understand: • Standard text-used for regular data. • Boldface text-emphasizes a word or phrase. • NOTE:-sets apart special data or important instruction clarification. • WARNING or CAUTION
–
A WARNING identifies situations or actions that may have an effect on patient or user safety. To ignore a warning could cause patient or user injury.
–
A CAUTION identifies special procedures or precautions that persons must obey to help prevent equipment damage.
• ELECTRICAL SHOCK HAZARD WARNING
Page 1 - 2
VersaCare® Bed Service Manual (161955 REV 1)
Model Identification Chapter 1: Introduction
Model Identification Model Number
P3200K and P3201K
Description
Electrical changes
List of Acronyms Acronym
ACB AIR AMT HOB IPS LCB PACM RAP SCB UCB
Description
Air control board Active Integrated Response® (Treatment Surface) Advanced Microclimate® Technology Head of the bed IntelliDrive power supply (board) Lower control board Power assist control module Repair analysis procedure SideCom control board Upper control board
VersaCare® Bed Service Manual (161955 REV 1)
Page 1 - 3
1
Safety Tips Chapter 1: Introduction
Safety Tips To help prevent the risk of hospital bed fires, make sure facility persons follow the safety tips in the FDA Public Health Notification: Safety Tips for Preventing Hospital Bed Fires. (US only) WARNING: Evaluate patients for entrapment risk according to facility protocol and/or healthcare provider directives, and monitor patients appropriately. Make sure all siderails are fully latched when in the raised position. Failure to do either of these could cause serious injury or death. NOTE: Siderails are intended to be a reminder to the patient of the unit’s edges, not a patient-restraining device. When appropriate, Hill-Rom recommends that medical persons determine the correct methods necessary to make sure a patient remains safely in bed. WARNING: Only facility-authorized persons should service the VersaCare® Bed. Service by unauthorized persons could cause injury or equipment damage.
WARNING: The potential for electrical shock exists with electrical equipment. Failure to follow facility protocols may cause death or serious injury.
WARNING: Obey all applicable infection control policies and procedures. Failure to do so could cause the spread of infection.
Page 1 - 4
VersaCare® Bed Service Manual (161955 REV 1)
Safety Tips Chapter 1: Introduction
WARNING: Do not work under an unsupported load. Install applicable temporary supports. Failure to do so could cause injury or equipment damage.
WARNING: Incorrect use or handling of the power cord may cause damage to the power cord. If damage has occurred to the power cord or any of its components, immediately remove the unit from service, and contact the applicable maintenance persons. Failure to do so could cause electrical shock or other injury or equipment damage.
WARNING: If battery fluid touches skin or clothing, immediately wash it off with clean water. If battery fluid gets in your eyes, immediately flush them with water and consult a physician. Failure to do so could cause injury. CAUTION: Before you move the unit, make sure the power cord, hoses, and other equipment are correctly stowed. Failure to do so could cause equipment damage. CAUTION: Do not push or pull the unit by IV poles, siderails, or other equipment. Use the transport handles, footboard, or other designated location. Failure to do so could cause equipment damage.
VersaCare® Bed Service Manual (161955 REV 1)
Page 1 - 5
1
Warning and Caution Labels Chapter 1: Introduction
Warning and Caution Labels
7082501 Siderail Warning
70825104 Siderail Warning with Scale operation instructions
70802 Label Kit (IV Pole Warning)
66870 Battery Warning
70802 Label Kit (Foot Warning)
Page 1 - 6
VersaCare® Bed Service Manual (161955 REV 1)
Chapter 2 Troubleshooting Procedures
2 Getting Started WARNING: Only facility-authorized persons should service the VersaCare® Bed. Service by unauthorized persons could cause injury or equipment damage. Begin each procedure in this chapter with step 1. Follow the sequence outlined (each step assumes the previous step has been completed). In each step, the normal operation of the product can be confirmed by a Yes or No to the statement. Your response will lead to another step in the procedure, a repair analysis procedure (RAP), or a component replacement. If more than one component is listed, replace them in the given order. To collect data about the problem, start with Initial Actions. To identify a problem and to make sure of the repair after you complete each corrective action (part replacement or adjustment, connector installation, etc.), do the Function Checks. If troubleshooting procedures do not isolate the problem, contact Hill-Rom Technical Support.
VersaCare® Bed Service Manual (161955 REV 1)
Page 2 - 1
Initial Actions Chapter 2: Troubleshooting Procedures
Initial Actions Use Initial Actions to gather information from operators concerning problems with the bed. Note the symptoms or other information concerning the problem that the operator describes. This information helps identify the probable cause. 1. Someone who can explain the problem is available. Yes
No
Go to “Electronics (Sheet 1 of 2)” on page 2-21.
2. Ask this person to demonstrate or explain the problem. The problem can be duplicated. Yes
No
Go to “Electronics (Sheet 1 of 2)” on page 2-21.
3. The problem is a result of improper operator action. Yes
No
Refer to “Rapid Problem/Solution Identification Tables” on page 2-12, or go to “Electronics (Sheet 1 of 2)” on page 2-21.
4. Instruct the operator to refer to the procedures in the VersaCare® Bed User Manual (161956). Do the “Function Checks” on page 2-2 to make sure the bed works correctly.
Function Checks Do the function checks below as applicable for your bed. If the bed passes all of the checks for its configuration, do the necessary administrative tasks, and prepare the bed to be put into service. NOTE: Use the controls on both sides of the bed to do the functions checks. Do the checks on one side, and then the other.
Bed Frame Function Check 1. The "Initial Actions" have been performed. Yes
No
Go to “Initial Actions” on page 2-2.
2. Operate the trendelenburg function. This function works. Yes
Page 2 - 2
No
Go to RAP 2.1 on page 2-21 or go to RAP 2.16 on page 2-38. VersaCare® Bed Service Manual (161955 REV 1)