ForceTriad Troubleshooting & Service Guide Dec 2011.pdf
Page 1
ForceTriad Energy Platform
Customer
Support
Customer Support
Calibration Procedure
Procedure
Calibration
Troubleshooting
Troubleshooting
System Service
System
Service
Periodic Safety Check
Periodic
Check
Page 2
Main Menu
Menu
Main
Covidien Customer Support Contacts
Click anywhere on the map to access the Covidien technical support website
Covidien | December 7, 2011 | Confidential
Page 3
Main
Menu
Main Menu
Calibration Procedure
CALIBRATION PROCEDURE DEFINITION
The calibration procedure has been broken down into four different areas of calibration. The different calibration areas
segregate the full calibration procedure into smaller, more manageable calibration sections. These sections are then
selected based on the service performed. Additional information can be found by clicking on the flow chart below.
The different calibration levels defined below are the
MINIMUM requirement of level of calibration to be
performed.
Ultimately, a full, level 6 calibration is
preferred for all levels of service work completed.
The full calibration procedure definition, including a stepb
by-step
procedure,
d
can be
b found
f
d in
i the
h ForceTriad
F
Ti d
Service Manual. The information found in the Calibration
Procedure section of this guide is for reference only.
Calibration Level Definition
Covidien | December 7, 2011 | Confidential
Calibration Level 0
No calibration required
Periodic Safety Check required
Calibration Level 1
Scanner Calibration
Calibration Level 2
System Leakage Null Calibration
Calibration Level 3
System Leakage Null Calibration
Utility Calibration
Calibration Level 4
Power Calibration
System Leakage Null Calibration
Calibration Level 5
Power Calibration
External Sensor Calibration
System Leakage Null Calibration
Calibration Level 6
Full calibration required
Page 4
Calibration
Procedure
Main Menu
System Leakage Null Calibration
The System Leakage Null Calibration process consists of adjusting the LC Tuning on the system.
system This is
accomplished by using the equipment outlined below and using the touch screen menu navigating to the
calibration section.
Main Menu Service Diagnostics Debug Mode
Item
LC
Setup Example
Example
LC Tuning Setup
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Qty
Ground Lug Cable
1
D4 Cable with Current Probe
1
Current Monitor
1
REM Adaptor
1
#0 Flathead Screwdriver
1
Page 5
SystemMain
Leakge
Null Cal
Menu
LC Tuning Calibration Setup
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Page 6
Calibration
Procedure
Main Menu
Utility Calibration
The Utility Calibration process consists of setting up the date & time,
time screen brightness,
brightness touch screen,
screen and
scanners on the system. This is accomplished by using the equipment outlined below and using the touch
screen menu navigating to the calibration section.
TIME & DATE:
p Time And Date
Main Menu Setup
BRIGHTNESS, TOUCH SCREEN, & SCANNER:
Main Menu Service Maintenance Calibrate Brightness
Touch Screen
Scanner
Set Time
Time & Date Example
Set
Example
Brightness Setup
Setup Example
Brightness
Example
Touchscreen
Example
Touch Screen Setup
Setup Example
Scanner
Example
Scanner Setup Example
Covidien | December 7, 2011 | Confidential
Item
Qty
Stylus (Optional)
1
Ligasure 1 Dot Code Instrument
1
Page 7
Utility
Calibration
Main
Menu
Set Time & Date Setup
DATE & TIME SETUP PROCEDURE
Navigate the ForceTriad touch screen menu to
“Setup”, then “Time And Date” to the screen to the
left. On this screen, use the green up and down
arrows to set the date and time.
After completion of setting the date and time,
select the green check mark to store the date &
time.
time
Covidien | December 7, 2011 | Confidential
Page 8
Utility
Calibration
Main
Menu
Brightness Calibration Setup
High Intensity
High
g Intensity
y
Covidien | December 7, 2011 | Confidential
Low Intensity
Low Intensity
y
Inactive Screen
Page 9
Utility
Calibration
Main
Menu
Touch Screen Calibration Setup
TOUCH SCREEN SETUP PROCEDURE
Under the “Calibration” section of the touch
screen menu, select the touch screen
calibration. You will be prompted to touch the
crosshair icon on the screen.
Preferably using a stylus, begin touching the
center mark of the crosshairs beginning with
the left screen moving right.
Your finger
alternative to
g tip
p is an acceptable
p
the stylus.
Covidien | December 7, 2011 | Confidential
Page 10
Utility
Calibration
Main
Menu
Scanner Calibration Setup
Scanner Calibration
Performing initial scanner calibration on all ports.
Please wait for calibration to complete.
Cancel may leave scanners in unusable state.
SCANNER SETUP PROCEDURE
Under the “Calibration” section of the touch screen menu,
select the scanner calibration. You will be prompted to
insert dot code handsets.
handsets
Using appropriate hand pieces, insert the hand piece into
the corresponding receptacles as prompted by the on
screen commands.
Covidien | December 7, 2011 | Confidential
Page 11
Calibration
Procedure
Main Menu
Power Calibration
The Power Calibration process consists of measuring the RF leakage,
leakage current,
current and voltage on the system.
system This is
accomplished by using the equipment outlined below and using the touch screen menu navigating to the
calibration section.
Main Menu Service Maintenance Calibrate Leakage
Current Cal
Voltage Cal
Item
RFLeakage
Leakage Setup
RF
Setup Example
Example
CurrentCal
Cal Setup Example
Current
Example
Voltage Cal
Cal Setup
Voltage
Setup Example
Example
Ground Lug Cable
1
D4 Cable with Current Probe
1
Current Monitor
1
REM Adaptor
1
Cable Lead
2
Resistors (1KΩ & 5KΩ - 250W)
1
WARNING: Do not hold down on the pushbuttons!
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Qty
Page 12
Power
Calibration
Main
Menu
RF Leakage Calibration Setup
WARNING: Do not hold down on the pushbuttons!
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Page 13
Power
MainCalibration
Menu
Current Calibration Setup
WARNING: Do not hold down on the pushbuttons!
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Page 14
Power
MainCalibration
Menu
Voltage Calibration Setup
WARNING: Do not hold down on the pushbuttons!
Covidien | December 7, 2011 | Confidential
Page 15
Calibration
Procedure
Main Menu
External Sensor Calibration
The External Sensor Calibration process consists of measuring the REM and AutoBipolar settings on the system.
system
This is accomplished by using the equipment outlined below and using the touch screen menu navigating to the
calibration section.
Main Menu Service Maintenance Calibrate REM
AutoBip
p
Item
Autobipolar
AutoBipolarSetup
Setup Example
Example
REM
Example
REM Setup Example
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Qty
REM Calibrator
1
Load Box
1
REM Calibration Cable
1
AutoBipolar Cable
1
Page 16
ExternalMain
Sensor
Calibration
Menu
Autobipolar Calibration Setup
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Page 17
ExternalMain
Sensor
Calibration
Menu
REM Calibration Setup
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Page 18
Main
Menu
Main Menu
Error Code Definition & Troubleshooting
E2
E2
E11
E11
E20
E20
E258
E258
E267
E267
E276
E276
E285
E285
E294
E294
E303
E303
E3
E3
E12
E12
E21
E21
E259
E259
E268
E268
E277
E277
E286
E286
E295
E295
E304
E304
E4
E4
E13
E13
E22
E22
E260
E260
E269
E269
E278
E278
E287
E287
E296
E296
E305
E305
E5
E5
E14
E14
E23
E23
E261
E261
E270
E270
E279
E279
E288
E288
E297
E297
E306
E306
E6
E6
E15
E15
E24
E24
E262
E262
E271
E271
E280
E280
E289
E289
E298
E298
E307
E307
E7
E7
E16
E16
E25
E25
E263
E263
E272
E272
E281
E281
E290
E290
E299
E299
E308
E308
E8
E8
E17
E17
E26
E26
E264
E264
E273
E273
E282
E282
E291
E291
E300
E300
E309
E309
E9
E9
E18
E18
E27
E27
E265
E265
E274
E274
E283
E283
E292
E292
E301
E301
E310
E310
E10
E10
E19
E19
E257
E257
E266
E266
E275
E275
E284
E284
E293
E293
E302
E302
E311
E311
Non-Error Code
Code Failures
Non-Error
Failures
Covidien | December 7, 2011 | Confidential
Page 19
Main
Main Menu
Menu
Non--Error Code Troubleshooting
Non
Gray Screens
Screens
Gray
The system responds to a power cycle and begins the system initiation. The three
display screens show a blank, gray screen instead of displaying the white Covidien
screen.
Black Screens
Black
Screens
The system responds to a power cycle and begins the system initiation
initiation. The three
display screens show a blank, black screen instead of displaying the white Covidien
screen.
Dark Screens
Dark
Screens
The system responds to a power cycle and begins the system initiation. The three
display screens show a much darker screen of the expected white Covidien screen.
This can range from slightly darker to nearly unreadable.
Flickering Screens
Flickering
Screens
The system responds to a power cycle and begins the system initiation. The
screen and/or screens begin to flicker. The flickering can happen once or occur
constantly.
y
No Power
Power
No
The system does not respond to a power cycle. The system displays and scanners
do not illuminate.
UserSelf-Test
Self-Test Error
User
Error
The system initiates the self-test and may pass a portion of the testing. The unit
then fails at some point during the self-test. The unit will generate an error but not
an error code.
Error
Failures
Error Code
Code Failures
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Page 20
Non-Error
Main Code
MenuMenu
Non--Error Code Failures - Gray Screens
Non
The failures that are generated where the
displays are blank and gray, there are a couple
of scenarios that could cause this. Typically,
cables that are not connected or fully
connected are the cause.
NON-COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
1. Ethernet Cable
• (Cable between Controller and Display)
2. Steering Relay Cable
• (Cable between SR and Display)
NON-COMPONENT ACTIONS INSTRUCTION
1. P
1
Power C
Cycle
l the
th unit
it and
d allow
ll
the
th system
t
to
t perform
f
the
th self-test.
lf t t
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
Page 21
Non-Error
Main Code
Menu Menu
Non--Error Code Failures - Black Screens
Non
The failures that are generated where the
displays are blank and black, there is typically
one cause of this type of failure, the inverter
board.
NON-COMPONENT
NON
COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
1. Inverter Board
NON-COMPONENT ACTIONS INSTRUCTION
1. P
1
Power C
Cycle
l the
th unit
it and
d allow
ll
the
th system
t
to
t perform
f
the
th self-test.
lf t t
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
Page 22
Non-Error
Main Code
Menu Menu
Non--Error Code Failures – No Power
Non
The failures that are generated where the
system does not power on nor is there any
indication that the system received a signal to
power on. There are a couple of possibilities
to cause this type of failure.
NON-COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
1. System Fuse
2. Power Cable
3. Controller Board
4. Low Voltage Power Supply
NON-COMPONENT ACTIONS INSTRUCTION
1. P
1
Power C
Cycle
l the
th unit
it and
d allow
ll
the
th system
t
to
t perform
f
the
th self-test.
lf t t
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
Page 23
Non-Error
Main Code
Menu Menu
Non--Error Code Failures – User Self
Non
Self--Test
The failure that is generated where the system
fails a user generated self-test via the
“Diagnostics” menu the typical failure mode is
the Footswitch Board.
NON-COMPONENT
NON
COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
1. Footswitch Board
NON-COMPONENT ACTIONS INSTRUCTION
1. P
1
Power C
Cycle
l the
th unit
it and
d allow
ll
the
th system
t
to
t perform
f
the
th self-test.
lf t t
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
Page 24
Non-Error
Main Code
Menu Menu
Non--Error Code Failures – Flickering Screens
Non
The failure that is generated where the system
fails a user generated self-test via the
“Diagnostics” menu the typical failure mode is
the Footswitch Board.
NON-COMPONENT
NON
COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
1. Power
o e Cab
Cable
e
• (Cable between SR and Display)
NON-COMPONENT ACTIONS INSTRUCTION
1. P
1
Power C
Cycle
l the
th unit
it and
d allow
ll
the
th system
t
to
t perform
f
the
th self-test.
lf t t
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
Page 25
Non-Error
Main Code
Menu Menu
Non--Error Code Failures – Dark Screens
Non
The failure that is generated where the system
fails a user generated self-test via the
“Diagnostics” menu the typical failure mode is
the Footswitch Board.
NON-COMPONENT
NON
COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
3. Brightness calibration
LEADING
G CO
COMPONENT
O
REPLACEMENTS
C
S
1. Display Inverter
NON-COMPONENT ACTIONS INSTRUCTION
1. P
1
Power C
Cycle
l the
th unit
it and
d allow
ll
the
th system
t
to
t perform
f
the
th self-test.
lf t t
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
3. Perform a brightness calibration as outlined in the Service Manual.
Covidien | December 7, 2011 | Confidential