UP-25 series Cleaning Tips for Customer

Index 1. Cleaning using supplied Cleaning Cartridge and Cleaning Plate 2. Removing a stuck paper sheet / clearing a paper jam 3. Common mistakes 4. Transport mode

UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

Cleaning using supplied Cleaning Cartridge and Cleaning Plate Cleaning the thermal head If marks and stripes appear on printouts and printing problems such as paper jams occur regularly, clean the thermal head and paper feed roller using the supplied thermal head cleaning cartridge. To maintain print quality, we recommend performing regular cleaning about once every 10 printing packs or once a month.

Cleaning Sheet ready to be inserted into the paper tray and correctly inserted

UP-25 series: Cleaning Tips For Customers

Final assembly in right way

Draft explaining the correct positioning

Sony Europe Limited

Cleaning Cartridge (supplied): no ribbon and “For Cleaning” written on side

Cleaning Cartridge back

Cleaning kit inserted, printer waiting for “exec” key

Press in on the paper feed tray and remove it. Remove all paper from the paper feed tray, then place the cleaning sheet in the tray. Place the sheet with the printed side (glossy side) facing down in the bottom of the tray. Reinsert the paper feed tray until it clicks into place. Open the ribbon door panel, and pull out the ribbon tray. Remove the ink ribbon, and insert the cleaning cartridge into the ribbon tray. Push the ribbon tray straight into the printer, and close the ribbon door panel. Confirm if in the LCD is displayed “CLEAN HEAD: PRESS [EXEC]” Press the EXEC button and then cleaning start After the cleaning sheet is ejected, the following message “CLEAN HEAD: FINISHED“ appears on the LCD display and the cleaning operation finishes. Remove the cleaning cartridge and ejected cleaning sheet. This completes the cleaning process. Insert the ink ribbon and paper made specifically for your printer.

UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

Sometimes cleaning of the paper feed roller is required. This is done with the green Cleaning Plate (supplied). The frequency depends on the environmental conditions. If frequent paper jams are occurring please perform the cleaning as described below. Otherwise it is recommend to perform the procedure at least once a month - together with the cleaning of the thermal head.

Cleaning plate in position

Ready to cleaning

Press in on the paper feed tray and remove it. Remove all paper from the paper feed tray, then place the cleaning plate in the tray. Press the paper feed try in place, use also the cleaning cartridge, the printer is ready to clean the roller as in the photo above. Press the EXEC button and then cleaning start After the paper feed tray is ejected, the following message “REMOVE PAPER TRAY” appears on the LCD display and the cleaning operation finishes. Remove the cleaning cartridge and the cleaning plate. This completes the cleaning process. Insert the ink ribbon and paper made specifically for your printer. UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

NOTE: The protective sheet that has been used as a cleaning sheet cannot be used again.

NOTE:

At the end of the cleaning procedure the tray is automatically ejected

The thermal head cleaning cartridge and the cleaning plate are reusable. Store it in package to protect it from dust and other particles.

Do not throw away, reuse it

UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

Removing a stuck paper sheet / clearing a paper jam If the ALARM indicator on the ribbon door panel lights after printing starts, or if the “REMOVE PAPER” or “CHECK PAPER” message appears on the printer window display, a paper jam may have occurred inside the printer. When the paper jam is deep inside the printer and cannot be cleared, open the ribbon door panel and turn the dial upward. This ejects the paper jammed deep inside.

NOTE: DO NOT reuse the jammed paper. UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

If the error has occurred and the paper is stuck into the printer please DO NOT remove using tweezers or similar from the loading tray but open the inspection system in the bottom of the printer, is closed with some coin operated screws, from there you can easily remove the stuck sheet Press the POWER switch to turn off the printer, and then unplug the power cord and connecting cables. Eject the paper feed tray from the printer. Turn the printer over, open the coin operated screws and remove the jammed paper, then close the door and return to normal operation. If a paper jam still cannot be cleared consult your Sony dealer. DO NOT attempt to remove the paper by force.

Position of the coin operated screw UP-25 series: Cleaning Tips For Customers

Remove the jammed paper

Sony Europe Limited

Common mistakes Using media type coming from previous model of Sony printer: UP-1x00 series Only use UPC-21L, UPC-21S, UPC-24A or UPC-24SA for UP-25MD and UP-D25MD printers. Please do not use the media from previous versions of A6 printers, specifically from the UP-1x00 series, this is not allowed and causes trouble. The differences between the old and the compatible media are: the UP-1200 or 1800 media (e.g. UPC-1010) has slightly different length and the marking on the back of the paper is different as can be seen on the following page. Also the surface of the paper is different which can cause problems for the paper transport.

On the printer there is a sticker with name of the correct paper for this printer (right)

UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

UPC-21L, UPC-21S, UPC-24A, UPC-24SA feature triangle markings on the back of the sheets, which can help to distinguish the media. Ribbon and paper must be always be changed together. Ribbon and paper from different boxes of media should not be mixed to ensure optimal print quality. Do not try to use the paper from a UPC-1010 pack with remaining UPC-21 or UPC24 ribbon.

UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

Loading the paper reverse side If the paper is loaded in reverse mode, with the glossy part not visible, the printer deposits the ribbon ink on the back of the sheet, it often causes damages to the printer head. It is easily spotted observing the printed ribbon, on the surface there are the signs of the back of the paper, as in this photo, with evidenced sign of the back of the paper.

UP-25 series: Cleaning Tips For Customers

Sony Europe Limited

Transport mode Locking the mechanics for transportation If the printer needs to be shipped, follow the steps below to remove all accessories and repack the unit in its original packaging. Transporting the printer with the accessories installed may damage the printer. • Remove the ink ribbon and paper feed tray. • Lock the thermal head: press the POWER switch to turn on the printer, and wait for “SET RIBBON SET PAPER” to appear on the printer window display. • Simultaneously press < and the MENU button. The printer operation sound continues for approximately 4 seconds, and the message “PLEASE WAIT” appears on the printer window display. • When the printer operation sound stops and the message “TRANSPORT MODE” appears in the display, press the POWER switch to turn off the printer. The thermal head is locked.

UP-25 series: Cleaning Tips For Customers